Wednesday, April 30, 2014

“What’s an Ethics class, and why do I need it for PR?”


 
            I’ve been hearing it all semester when I explain the courses I’ve been taking: “What’s that about?”, “you’re studying public relations why would you need to know ethics?”. Its been ringing in my ears throughout this entire spring semester. Honestly at first I didn’t know why I needed it and thought I learned enough of it in previous courses.

            As long as you’re a good person, you’re not gonna get in trouble, right? Well I have learned this semester the different ways you can be a good person and still find yourself in a lawsuit, or how something can completely pop up out of no where with your company or organization and you might be the only person to blame.

            The big idea of having a course of ethics for PR students is because ethics are different everywhere. People all over have different views of what is right or what is wrong because people from varying cultures and backgrounds have morals and values that may not be recognized by everyone else. The answer is really not black and white when it comes to ethics. Some actions may be seen as unethical but may not be illegal. Some are also seen as ethical yet half of us raised from a different background don’t understand why.

            So, I’ll tell you a few of the major things I’ve taken from my ethics course this semester that may just be enough to help you in a tough situation one day.

            First things first: libel. Don’t do it, ever! It’s no fun to be in a lawsuit and seen as a person that has caused drama in the corporate or media world. If you didn’t know, libel is basically calling someone something that is false or claiming a person did something that is also false. Libel is published and seen between more than just you and the person you published it about. The main thing you can cling to if you’re being sued for libel is if the stuff you published was the TRUTH. If not, then pray no one else saw it and that person can’t prove that you’ve harmed their life and reputation in some way. Side-note: slander is the speaking version of libel and you can be sued for both.

            Now, what’s the role of a public relations professional? The PRSA code of ethics is a ‘code’ that professionals in the public relations world should follow. A list of the values we strive to uphold in the corporate world to prevent the client we represent from looking sketchy and bad.

Here’s a shortened version of the PRSA code of ethics:

·       Protect and advance the free flow of accurate and honest information

·       Foster informed decision making through open communication

·       Protect confidential and private information

·       Promote healthy and fair competition among professionals

·       Avoid conflicts of interest

·       Work to strengthen the public’s trust in the profession

One decision-making model I learned in ethics was called LEAP:

L- Learn everything you can: data, laws, policies, what raises a red flag? Who are the stakeholders?

E-Evaluate your options: when all the stakeholders agree- move to the next step

A-Access you intuition: what feels right? What does your gut say? What would the headline in this news story be? What would your mother think?

P-Put your decision into action: time to make a move, evaluate and evolve from the situation.

Some other interesting points of ethics I have learned are the different theories of ethics such as: Utilitarianism, Communitarianism, Egoism and Consequentialism to name a few. They sound like a mouthful, but they are really just a way to put certain actions taken by previous people into perspective. These are more of a possibility of why they acted that way or they are just a name to place when describing the ethical decision a person makes.

            Consequentialism: “The moral rightness of an action is determined solely by its results, or consequences”. The actions made by the person weren’t moral or immoral because it all depends on the outcome. If it results in good consequences it was a good act, if bad consequences are the end result then it was a bad act.

            Utilitarianism: This falls under consequentialism and it describes the rightness or wrongness of an action by how much it affects the greater good to more people.

            Egoism: the act is morally correct if it promotes one’s long-term self-interest; this can be for an individual, a group, or organization.

            Communitarianism: this theory says actions should be intended to a sense of community and community values. In other words it tries to do what everyone would believe is best, or moral.

 

So those are just a few of the theories of ethics, which there are plenty of more detailed blogs over. But these are just some of the things I learned in my ethics class that I will be taking with me to my public relations profession, I hope now I can show everyone that my ethics class wasn’t just a course that I needed to graduate. I’m hoping all I learned here can keep my future clients from being in a major crisis with no-where to turn.

           

Friday, April 18, 2014

US Airways and the terrible, no-good, very bad tweet



This Monday morning was your typical start of the day for any public relations student I know. Nothing too out of the ordinary came about. Personally, I went to my first class, prepared for a presentation, presented that presentation, and then returned to my seat. As I sat in my Ethics class full of public relations and advertising students, I decided to check Twitter and see what was news for the day.

            It was nearly 3 o’clock when  I saw tweets regarding US Airways tweeting something inappropriate. Oh, big deal! Probably a hoax or rumor. I decided to check US Airways account to see if this was a true event and sure enough they have tweeted an apology regarding the tweet and have removed said tweet.

            My next instinct, like anyone else, is to go find this tweet. Someone in the Twitter world had to screenshot it for the rest of us. They couldn’t leave us all in the dark and hog the excitement to themselves! I search US Airways and there is already several articles regarding the tweet with this “inappropriate” photo. Most articles have it blurred and other Twitter users took the courtesy of just tweeting the graphic picture outright.

            Obviously I refuse to post this photo on my blog, go look it up if you haven’t seen it but you have been warned.

            My reasoning for making my blog this week about this tweet is to discuss public relations crises such as this one. I also feel the need to post some hilarious responses to the incident as well, just for fun.

            When I first saw the tweet and read the apology I wasn’t sure how I would react as someone representing this company after something like that. The first thing I would do is apologize immediately. People were obviously offended and upset, a lot of people were even more upset the tweet had been up for quite a while. So, first action to take is issue that apology.

Some people and organizations seem to think that waiting until the commotion has died down is the better response. I think that apologizing first and as soon as possible is a better response. This shows you are aware of the incident, it was a mistake and that actions are being taken to fix it.

 


Photo courtesy  of yahoo.com

This is what US Airways did. They apologized and updated the public on the current state of the incident. I thought they did right by issuing the apology and letting everyone know they were doing something about it by investigating.

Next, I would investigate and update the public on the situation as it unfolds. It turns out this tweet was an honest mistake by an employee who removed the post as soon as they realized what they had done. For your entertainment, I thought I would post these tweets I found later in the afternoon the day the tweet went out:

 





It has come out that the link to the graphic photo was in a link from a previous user who had tagged the airline in a tweet. The employee had reported the tweet and accidentally used that link when replying to another user about sending in comments or reviews to the airline.

That poor employee has probably had the worst week ever. But don’t worry, they are getting to keep their job for this honest mistake! A day ago, I read numerous articles about statements from US Airways regarding them keeping their employee and forgiving them of this accident. Here is a recent article I found about keeping the employee.

Don’t you wish most companies were like this? If they had fired the employee even though they admitted it was an honest accident I could see the public being enraged. I think this was just another smart move by US Airways during this crazy week for them.

 

Sunday, April 6, 2014

Freedom of Speech and Strategic Communications


The First Amendment states that “no law shall be made respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press. Or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.”

         One of the most praised amendments to our constitution would be the first. It is usually shortened to “the right to free speech”. In other words, you have the right to express yourself and your beliefs without being punished.

         This freedom is one that those in the journalism and public relations field can be thankful for. When our job is to communicate the truth and reveal the facts to the public, freedom of speech is a handy thing to have on our side.

         People have been feuding the depths of this law recently with people being fired for their speech, students being punished in school for social media, and rules being set regarding people posting opinions in public forums. Many high schools have recently made it known that any students posting inappropriately on social media can be punished at school, even if the post has nothing to do with the school.

         Some workplaces have fired employees for posting on social media. Many times this happens it can end in lawsuits or disputes regarding the right to free speech being taken away. The law does not protect us from being punished by privately owned companies or organizations, only the law.

         In most cases regarding freedom of speech, the only real crime you can be punished for would be the use of libel. Libel is defined as “the false and malicious publication printed for the purpose of defaming a living person”. This act is something that would be seen as freedom of speech but protects us all from having lies spread that could harm us.

         If you sue a person for libel, you must prove it with 5 things. 1. Prove the statement was false. 2. Prove the statement was about you. 3. Show how the statement has harmed you or your reputation. 4. Prove the statement was made public. 5. Prove that this person intended to harm your reputation and that they intended malice. For most cases the most important proof to have is that the statement made was actually false.

         In most of the journalism courses I have taken I learned that libel is actually hard to win a case over, which can be good or bad. If a journalist has just made the mistake of publishing a rumor they believed to be true then they don’t deserve to be sued for libel. But if the publication had been published when they knew it was false they deserve what they have coming. It is good that these requirements are here to protect those in the field of journalism and public relations and is bad because this makes it harder when you are trying to win the lawsuit as a plaintiff.

         In my career I hope I never have to deal with such a scary thought as being sued, but it is something those of us who hope to be in the profession need to be aware of and know the details just in case. As far as being fired for something I post on Facebook or Twitter? I’m not sure how much I enjoy the idea. Obviously I am majoring in something that is all about how the public sees me and those I am representing, but it’s also a scary thought knowing I could lose my job for posting my opinion on certain matters.

         I believe that everyone does have a right under the first amendment and that right should be honored, yet we all also need to remember that while we use this right, it is also your employers right to take away your privilege to represent them while you use it. My advice is to think before you act when posting on social media, and try to keep yourself objective when it comes to controversial matters and your opinion.

Friday, April 4, 2014

@Youtern's 60 Day Challenge


After participating in the #InternPro tweetchat two weeks ago, I kept following the main account, @Youtern and noticed they are hosting a 60 day challenge for social media and networking. This challenge is a fun way to try and boost your career and promote yourself in social media and online networks with other people in the challenge.

         The challenge started a little over a week ago, with today being “Day 10: Join 10 LinkedIn Groups”. The Savvy Intern’s blog is where the updates are posted and tweeted from each day to invite people to participate in the challenge.

         For today’s “Join 10 LinkedIn groups” challenge, The Savvy Intern explains that LinkedIn groups are similar to tweetchats but much more intense and the conversation goes on continuously. The groups are similar to tweetchats since they both have categories you can choose from. Most of the categories on LinkedIn are pertaining to career goals, internships, or organizations.



                                              

                                              Photo courtesy of simplymeasured.com

         Some of the groups I’m currently in include: Job Openings, Job Leads and Job Connections; Journalism Jobs; The Maybourn School of Journalism; Movies and Marketing; Social Media News; and Niche Jobs.

         They recommend you try to join groups you can share conversation and common ideas with. Clubs, greek life organizations, industry associations, hobbies, any school networks or alumni associations are great examples of group categories you can search through to join.

         When you do join groups, make sure you engage in them and don’t just join them to make your profile seem advance. Introduce yourself in your groups, and communicate with others in the group. One way I stay updated with my groups is through the updates I receive in my email from each group. Once you join make sure and have interactions consistently with members of your group and join in on certain conversation topics.

         The rest of the 60 Day challenge days so far have been: Day 9: Schedule a Twitter Chat, Day 8: Set up three informational Interviews, Day 7: Social media sanity check, Day 6: Make Facebook your career BFF, Day 5: Reboot your Twitter bio, Day 4:LinkedIn headline upgrade, Day 3: Say “Cheese”, Day 2: Stalk new mentors, Day 1: reconnect with current relationships.

         My favorites among these challenges are Days 3, 4, and 5. These are all simple challenges that can help your online profiles and presence a lot.

         Say “Cheese” for Day 3 is great at explaining the importance of your online presence and representing yourself in good light. Anyone can see what you post so make sure you want your future boss approving of what you are posting.

         Day 4 and the LinkedIn headline upgrade is good for your LinkedIn profile and making your title on the sight more appealing. They encourage trying to impress anyone who might glance at your profile and make them want to interview you.

         And last, Day 5 is another great way to clean up your online profile and persona. A lot of Twitter bios today are simple and one worded, or sometimes are just a quote. This is all fun for younger people on social media but when someone is researching you online and find your Twitter (aka your microblog), they want to learn more about you. If your bio is a quote about ‘only living once’ and your tweets are constantly about your fast food runs, chances are your future employer won’t be very impressed.

 

                               


                                     Here’s a screenshot of my own Twitter bio

 

         Even though it’s already day 10, I am trying to take on these challenges in order to boost my online persona. Since I graduate soon these challenges can’t hurt, and I hope if you’re involved in social media you can have the chance to try a few as well. Make sure to follow @Youtern on Twitter and check out the hashtag #60DayChallenge.

 

 

 

 

Sources:



The Savvy Intern by Youtern. 27 March 2014. Web. 4 April 2014. http://www.youtern.com/thesavvyintern/index.php/2014/03/27/60day-challenge-day-three-say-cheese/